All live fish are shipped using NZPost overnight services with authority to leave (no signature).

We cannot guarantee the overnight services, this is a service that we/you pay for; but is not guaranteed.

We DO NOT offer returns on any alive animal.

Above are key points of our policy, Click Here to read our full shipping policy.

• DOA must be reported within 2 hours of delivery.
• Bags must remain sealed (do not remove rubber band or tape)
• Photos & Videos must be supplied this can be emailed or sent through live chat; including your order No. (minimum 3 clear images, showing dead fish & sealed bag)
• DOA does not apply once the bags are opened & fish have been released.
• DOA does not apply to any Rural (RD) address.

Click Here for DOA Cover Policy

Follow these steps to minimize stress and ensure a smooth transition for your new fish!

1. Float the Bag: Place the sealed bag containing the new fish in the tank. This equalizes the temperature between bag and tank water.

2. Open and Add Tank Water Gradually: After about 5 minutes, open the bag and add a small amount of aquarium water into it every 5 minutes for 15–30 minutes. This helps the fish acclimate to the tank’s water chemistry.

3. Wait 15–30 Minutes: Let the fish adjust to the water temperature and chemistry gradually in the bag.

4. Release Fish: Gently release the fish into the tank without pouring the original bag water in.